FAQ

 

1.PRICING.

The rate for off peak stays are $195 per night and the rate for public holiday/long weekend stays are $250 per night .
A professional cleaning fee of $120 is charged irrespective of the length of stay.
A refundable security bond of $200 is required.
Please note pricing may change at any time.

2. WHAT IS THE MINIMUM LENGTH OF STAY?
A two night minimum stay is required for off peak stays, a minimum of three night stay is required for public holidays/long weekends stays.
3. IS A SECURITY BOND REQUIRED?
A security bond is required to cover possible breakages and additional cleaning requirements.
4. HOW DO I CHECK AVAILABILITY?
You can check our availability online, by email or by telephone:
Check availability online
Check the booking calendar on the right hand side of the page.
Check availability by email
You can also send an email to us nominating your preferred dates and we can check the availability for you.
We usually respond within an hour if we receive the email during the day.
Check availability by telephone
Telephone us on (08) 8645 0880 and we will check availability for you. Have your credit card ready and we can complete your booking if you wish.
5. WHAT ARE MY PAYMENT OPTIONS?
Payment can be made by cash in person, by credit card over the phone or by direct credit. Please contact us for details regarding your preferred option.
6. WHEN DO I NEED TO PAY?
Payment is always made before your stay. We require a 50% deposit at time of booking and the balance in our bank account at least one week prior to your stay.
7. HOW DO I MAKE A BOOKING?
Booking online
Fill out the form under the calendar and we will get back to you
Booking by email
Send an email to us nominating your preferred dates and we will check the availability for you. You can then indicate if you wish to proceed with the booking and if you decide to proceed we will issue a tax invoice. We usually respond within an hour if we receive your request during the day.
Booking by telephone
Telephone us on (08) 8645 0880 and we will check availability for you. Have your credit card ready and we can complete your booking if you wish and issue a tax invoice.
8. WHAT IS THE CANCELLATION POLICY?
A 50% deposit must be paid on the day of booking and it is non-refundable unless cancellation is requested in writing at least 4 weeks prior to your booking date.
Once full payment of the tariff is receipted and confirmation details sent, the property is reserved for the guest for the specified dates, whether or not occupation of the property occurs.
9. WILL YOU ISSUE A TAX INVOICE?
Yes, you will receive a tax invoice by email.
10. WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?
Check-in 2:00 PM onwards
Check-out by 10:00 AM
If you would like an early check-in or late check-out we will try to arrange it for you.
11. IS CLEANING INCLUDED IN THE RATE?
Professional cleaning of the property is included in your tariff.
Cleaning will be completed after your departure, however we request that you leave the house in a clean and tidy condition with dishes washed and put away, rubbish disposed of in the Collex bins located on your way out (Please refer to Map for bin location), tables and kitchen benches wiped down, BBQ cleaned (if used) and the house of general neat appearance.
An additional charge will apply if excess cleaning is required over and above the normal allotted time. If a breakage does occur, please report it so that it can be fixed or replaced in time for the next guest.
12. WHERE DO I PICK UP THE KEYS?
Guests will be advised at the time of booking how to secure keys for the property.
You have a Duty of Care to ensure that the property is secure at all times.
13. DO I NEED TO BRING ANY LINEN WITH ME?
Yes. Only Quilts and Quilt covers are supplied. Linen packages are available at an additional cost irrespective of length of stay:
• Bed sheets & pillow case set $15 per bed.
14. WHERE DO I TURN THE HOT WATER ON/OFF?
We use an electric hot water system which must be turned on upon arrival and off upon departure. The hot water switch is clearly labelled in the electricity box which is located on the side of the house.
15. HOW DO I DOCUMENT A MAINTENANCE OR SAFETY ISSUE?
A feedback form will be left on the kitchen table for your arrival. If you experience any issues with maintenance (broken light globe, a dripping tap, etc.) please notify us on the feedback form. We systematically review all feedback and action it after each stay.
16. WHERE DO I DISPOSE OF RUBBISH?
There is a Collex bin located next to the cattle grid at the bottom of the hill on your way into Whyalla (please refer to map).
17. WHAT IS YOUR BREAKAGE AND MISSING ITEMS POLICY?
If a breakage does occur, please report it immediately so that it can be fixed or replaced in time for the next guest.
Please take care not to accidently pack items belonging to the property as guests will incur a replacement charge.
18. WHAT CODE OF CONDUCT DO I NEED TO FOLLOW WHEN STAYING AT MARINERS RETREAT?
• The property is ‘Non Smoking’. If smoking outside, please extinguish fully and place butts in the garbage, please do not throw them in the bush.
• Save precious natural resources. Try not to waste water; switch off lights and heating or air conditioning when you go out.
• Be secure. You have an obligation to lock up when you are out and this will also protect your belongings. Ensure all sliding door bolts are locked as well as sticks in the tracks.
• Be nice to the cleaners. It is important to leave the property in a reasonably tidy state when you leave. This includes doing the dishes and emptying garbage into outside bin.
19. WHAT DO I DO IF THERE IS A FIRE?
The property is fitted with hardwired fire detectors which have regularly maintained battery backups. In the case of fire, a fire extinguisher is located in laundry/kitchen, with instructions mounted next to it. If you deem it safe, attempt to immediately put the fire out using the fire extinguisher following the instructions mounted on the wall nearby.
Fire blankets and a first aid kit are stored in the kitchen cupboard in case of emergency.
If you have any doubt, call Ambulance/ Fire/ Police dial 000 using your mobile phone.
20. ARE PETS ALLOWED INDOORS?
Pets are welcome if agreed in advance of your stay. If you do take your pets, please be considerate of our neighbours and ensure that you remove all droppings. Dogs which shed hair are to be kept outside at all times. By special arrangement, small dogs that do not shed hair are allowed inside. Please note this property is not fenced.
21. HOW DO I GET THERE?
Click Here for Directions…
22. WHAT DO I NEED TO DO WHEN CHECKING OUT?
Please dispose of rubbish correctly and leave your accommodation in a reasonable and tidy state for the cleaners. Cleaners arrive no later than 10:00 AM on the day of your departure.
Please fill in our feedback form, as we want to hear of your impressions, particularly your suggested areas of improvement.
Please ensure that all sliding doors are bolt-locked and wooden sticks returned to the tracks behind the sliding doors. Please ensure that the shed roller door is closed and padlock secured. Turn off all lights and reverse cycle air conditioners, hot water unit and close the venetian blinds when you leave. Please turn on alarm and dead-bolt the back door.
If there are issues locking up, please call (08) 8645 0880.

Mariners Retreat reserves the right to refuse accommodation

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