FAQ

PRICING. The nightly rate is 275 per night and there is a minimum 2 night stay plus a once-off cleaning fee of $140.

HOW DO I CHECK AVAILABILITY AND MAKE A BOOKING? By telephoning us on 0437442290 or through Airbnb.

WHAT ARE MY PAYMENT OPTIONS? Payments made via Airbnb will be in line with the Airbnb terms and conditions or by EFT for direct bookings.

WHEN DO I NEED TO PAY? Payments are required in full at the time of booking.

WHAT IS THE CANCELLATION POLICY? Payments are non-refundable unless they are due to Government COVID restrictions.

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES? Check-in is 3:00 PM onwards and check-out is 10:00am. Early check-in or late check-out may be available depending on other bookings.

CLEANING REQUIREMENTS Cleaning will be completed after your departure; however we request that you leave the house in a clean and tidy condition with dishes washed and put away, rubbish disposed of in the Collex bins located on your way out (Please refer to Map for bin location), tables and kitchen benches wiped down, BBQ cleaned (if used) and the house of general neat appearance. An additional charge will apply if excess cleaning is required over and above the normal allotted time. If a breakage does occur, please report it so that it can be fixed or replaced in time for the next guest.

WHERE DO I PICK UP THE KEYS? Guests will be advised at the time of booking how to secure keys for the property. You have a Duty of Care to ensure that the property is secure at all times.

DO I NEED TO BRING ANY LINEN WITH ME? Towels and linen are provided in addition to shampoo, conditioner and soap.

WHAT CODE OF CONDUCT DO I NEED TO FOLLOW WHEN STAYING AT MARINERS RETREAT? • The property is ‘Non Smoking’. If smoking outside, please extinguish fully and place butts in the garbage, please do not throw them in the bush. • Save precious natural resources. Try not to waste water as we are on rainwater; switch off lights and heating or air conditioning when not required.

ARE PETS ALLOWED? Pets are allowed with prior approval.

HOW DO I GET THERE? Click Here for Directions…

WHAT DO I NEED TO DO WHEN CHECKING OUT? Please dispose of rubbish correctly and leave your accommodation in a reasonable and tidy state for the cleaners. Cleaners arrive no later than 10:00 AM on the day of your departure.  Please ensure that all sliding doors are bolt-locked and wooden sticks returned to the tracks behind the sliding doors and blinds shut. Please ensure that the shed roller door is closed. Turn off all lights, electric blankets and reverse cycle air conditioners. Please turn on alarm and dead-bolt the back door. If there are issues locking up, please call 0437442290.

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